FAQ
Frequently Asked Questions
General Questions
Q: What is Dandy Mail?
A: Dandy Mail is a small business specializing in Korean stickers, stationery, and office supplies. Our products are sourced directly from artists and suppliers in Korea, ensuring high-quality and unique designs.
Q: How did Dandy Mail start?
A: I’ve always dreamed of owning a sticker shop—even studying Advertising and Graphic Design in college to learn how to create and market my own products. After graduating, I realized I had a deeper appreciation for other artists' work than for creating my own. This led me to open Dandy Mail: a shop dedicated to curating and reselling beautifully designed stickers and stationery.
New Shipping Fees
Q: What are your current shipping rates?
A: As of October 24, 2025, Dandy Mail has updated its U.S. shipping rates to reflect increased carrier costs while continuing to provide reliable and secure delivery.
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Flat Rate Shipping: $7.50 for packages up to 1 pound
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$8.99 for packages 1-3 pounds
- $10.99 for packages that are 3 pounds and up!
We appreciate your understanding and continued support as we maintain fair pricing and high-quality service for all customers.
Please note: Rates apply to U.S. orders only. International shipping rates may vary.
Tariffs, Duties, & Taxes
⚠️ Attention Canadian Customers:
All tariffs, duties, and taxes imposed by Canadian customs are the responsibility of the customer.
Please note: Shipping fees will not be refunded if an item is returned due to non-payment of these fees.
Ordering
Q: How can I place an order?
A: Browse our shop, add your favorite items to your cart, and proceed to checkout.
Q: How much do I need to spend to qualify for free shipping?
A: Free shipping is available on U.S. orders of $200 or more (before tax). Enter the code FREE$HIP20 at checkout to redeem.
Please Note:
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Offer valid only for U.S. addresses
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Total must be $200 before taxes
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Code FREE$HIP20 cannot be combined with other discount codes
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Free shipping is not available for Canadian orders
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Only one discount code per order
Hold My Order
Q: How does the “Hold Order” option work?
A: Our 45-day Hold Order option lets you combine multiple orders into one shipment to save on shipping.
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Place your first order and pay as usual—shipping is charged on this order.
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Email mail@dandymailshop.com with your order number to request the hold. (Orders without this email will ship immediately.)
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You have 45 days to place additional orders.
IMPORTANT:
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If combined held orders total $200 or more, use FREE$HIP20 at checkout for FREE SHIPPING
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Any previously paid shipping fees will be refunded
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Only one discount code per order
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When ready to ship, email us your name and order number(s) to request shipment.
Shipping & Returns
Q: How long does it take to ship?
A: Processing time is 3–5 business days (Monday–Friday). Orders are not packed on weekends. You’ll receive a shipping confirmation once your order is on its way.
Q: Where do you ship?
A: We currently ship to the United States and Canada.
📌 Canadian Customers: Duties and taxes are the buyer’s responsibility. The flat $7.50 shipping fee does not apply.
Q: What is your return and refund policy?
A: If your order arrives damaged, missing items, or incorrect, contact us within 30 days at mail@dandymailshop.com. We’ll help resolve the issue.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards and PayPal.
Discount Codes:
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Cannot be combined with free shipping or sale items
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Using a code on sale items will replace the sale price with the code discount
Customer Support
Q: How can I contact customer support?
📧 Email: mail@dandymailshop.com
📷 Instagram: @dandy_mail_
🎵 TikTok: @dandy_mail
🚫 Please Note: We do not respond to unsolicited PR or business inquiries unless you are an artist interested in being featured in our shop. All other solicitation emails will be ignored.